1. Download the Mikogo software

When the download is complete, click to 'Run' the file.

Alternatively, you may need to click 'Save' before running the file.

Mac users can download Mikogo here.

2. Join our Mikogo session

In a few moments, the Mikogo menu will appear on your screen.

Select the button to 'Join session'.

We will give you a Session ID Number. Enter this into the box.

When promted, press 'Yes' to allow us to have remote control.

3. All done - you can can now leave us to it!

We will now have remote control of your computer. It's up to you whether you stay on the phone or go and put the kettle on while we help. We'll give you a call back when things are ready.